Privacy policy
Privacy Policy – AG&Co Beauty
Last Updated: June 1, 2026
AG&Co Beauty ("we", "our", or "us") operates this store and website, including all related information, content, products, and services to provide customers with an enjoyable and secure shopping experience. Our store is powered by Shopify, which enables us to provide our products and services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our website, we may collect:
Contact Information
- Name
- Billing and shipping address
- Email address
- Phone number
Payment Information
Payments are securely processed through trusted third-party payment providers. We do not store your full payment card information.
Account Information
If you create an account, we may collect:
- Username
- Password
- Preferences and settings
Order & Transaction Information
We may collect information regarding:
- Products viewed or added to cart
- Orders placed
- Purchases, returns, exchanges or cancellations
- Order history
Communications
Information you provide when contacting customer support or submitting enquiries.
Device & Website Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Cookies and website interaction data
How We Collect Information
We collect information:
- Directly from you when you place an order or contact us
- Automatically through cookies and website technologies
- Through Shopify and service providers assisting us with payments, fulfilment, and website operation
- Through marketing or business partners where permitted
How We Use Your Information
We use personal information to:
Process Orders
- Confirm and fulfil purchases
- Arrange shipping and delivery
- Process refunds and returns
- Provide order updates
Improve Your Shopping Experience
- Personalise website content
- Improve products and website functionality
- Remember preferences and cart information
Marketing & Promotions
With your consent, we may send:
- Promotional emails
- Product updates
- Special offers
You may unsubscribe at any time.
Security & Fraud Prevention
We use information to:
- Protect customer accounts
- Detect fraudulent activity
- Maintain secure transactions
Customer Support
To respond to enquiries and provide assistance.
Legal Compliance
To comply with applicable Australian laws and regulations.
How We Share Information
We may share information with trusted third parties necessary to operate our business, including:
- Shopify
- Payment processors
- Shipping and fulfilment partners
- Website and IT service providers
- Fraud prevention and security providers
We do not sell your personal information.
Shopify & Third-Party Services
Our website is hosted by Shopify. Information submitted through our website may be transmitted to Shopify and service providers assisting with payment processing, website hosting, and fulfilment.
To learn more about Shopify's privacy practices, visit:
Third-party websites linked from our store may have separate privacy policies. We encourage you to review them before providing personal information.
Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember preferences
- Analyse website traffic
- Support advertising and marketing
You may disable cookies through your browser settings.
Children's Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.
Data Security & Retention
We take reasonable steps to protect personal information. However, no method of electronic transmission or storage is completely secure.
We retain personal information only as long as necessary to:
- Provide services
- Complete transactions
- Comply with legal obligations
- Resolve disputes
Your Privacy Rights
Depending on your location and applicable laws, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Withdraw marketing consent
- Request information portability where applicable
To exercise these rights, please contact us.
We will not discriminate against customers for exercising privacy rights.
International Transfers
As we work with Shopify and global fulfilment partners, your information may be processed or stored outside Australia.
We take reasonable steps to ensure personal information remains protected.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page.
Contact Us
If you have questions regarding this Privacy Policy or wish to exercise privacy rights, please contact:
AG&Co
Email: support@agandco.store
Website: ag&co.store